November 06, 2020. Tweet us @yonder_io and let’s discuss how we can improve each and every interaction. You’ll get a faster reply, and probably have a better time on the project. But those non-verbal queues and our physical presence doesn’t translate over digital tools. Now that many companies are embracing distributed work permanently and making it clear this isn’t a passing fad, it’s time to master the subtler nuances of remote work etiquette. Ensuring that your message isn’t an unwelcome intrusion will give it the best chance of a warm reception, and keep you from becoming that annoying person who’s always popping up at the wrong time. Thou shalt know what you sound like. Each of them deserves the same courtesy and respect we would give to a co-located team member. Teams that establish clear expectations o… But trust me, this does not make your colleagues who have been waiting for you in the call for 10 minutes feel any better. While you may have found your way around video calls and at-home distractions, the etiquette of working from home is also important. Please confirm your subscription by clicking the link in the email. 1. Ask for the opinions of people who tend to be quiet. It’s a hat on a hat. At best, it approximates some version of what’s called “synchrony”—the effortless in-person tradeoff of eye contact and sympathetic body gestures that happens in a good conversation. In the office, firing off a Slack message like “Hey quick question” seemed harmless enough because you didn’t really have to consider the context in which this message was landing. There’s nothing more off-putting than having a meeting drop on your calendar when you’ve already got a meeting. new study from the Economist Intelligence Unit and Dropbox, Virtual First Toolkit: How to shift your mindset, Virtual First Toolkit: How to manage your time, Virtual First Toolkit: How to support your team, Virtual First Toolkit: How to communicate effectively, How Dropbox Spaces can help you make sense of distributed work. Avoid the “Is that 10 am my time, or 10 am your time?” back-and-forth... 3. Unlike office life, in which meetings often meant putting aside the computer and engaging in conversation with actual humans, in remote work every meeting is on a screen, with all notifications ready to pounce. If you are going to run late to a meeting, be sure to let all attendees know at least a few minutes in advance. Introduce yourself properly. Make meetings inclusive—especially if you’re the host or manager. But the flip side is that, if you don’t assert your presence and make it felt, it can be easy to vanish into the ether. 7. Plus, even if you were to be generous and stare into the camera the whole time, constant unbroken eye contact is unnatural and creepy. (Tip: know what the correct time zone abbreviations are and use them. Do you have thoughts about remote work etiquette? Ah, the joys of remote meetings. Until then, good remote work etiquette is on us. While working from home has its share of benefits, video and conference calls are not always one of them. The person on the other end of the line doesn’t want to hear the clinking of coffee cups, and the person sitting next to you shouldn’t be listening to your profit losses from last quarter. Put on a decent shirt. Show up on time. Thankfully, we’re all capable of this. 15 Questions About Remote Work Answered. Wash your face. If you think that … Distributed work has unwritten rules, too—but the rules are different. Meeting Etiquette: When scheduling any meeting, set up a conference line so that coworkers always have the option to participate remotely if necessary. If you’re desperate or the meeting is running long, ask for a 5-minute break. You can batch by simply writing a comment but not not hitting “post.” Leave it in draft form until all your comments are written, then go back when you’re ready to share your feedback and hit “post” on each comment. At worst, it’s what most of us call a typical Tuesday on Zoom. 10. In this environment, just dryly stating what you need could tempt the recipient to move your email to the “not important” folder to wither. To help you keep your meetings productive and professional, follow these seven simple virtual meeting etiquette rules and tips. For phone calls, make sure your audio comes through loud and clear and that there isn’t any loud background noise. Most of us associate the word with snobs or elitists. Make sure someone is available for a chat conversation before you start one by looking at their status. If you’re fielding questions from multiple coworkers who have all sent you a few sentences, it can be easy to come back from lunch with a ton of chat notifications, which just looks stressful. A portion of the kitchen counter, a desk in your sunroom, or a spot in the corner of your spare guest room is fine as long as you are not interrupted or distracted when you are in work mode. The fact... 2. Remote Work Etiquette Zoom Meetings. Thou shalt use an agenda. Keeping in mind the Golden Rule, let’s treat our co-workers as we would want them to treat us. If another topic comes up that you want to spend more time on, add it to the next meeting’s agenda, or schedule another call to resolve. Some employees tend to avoid video calls; they don’t want their teammates to see them. Dress appropriately. The first golden rule of remote work etiquette is, “Make no assumptions.” It’s pretty simple, as golden rules go. Thou shalt prepare for calls. Similarly, you’ll be doing everyone a favor by not hitting “reply all” when your reply is only relevant to one person on a group thread. Signals can get magnified and take on outsized importance. In fact, when you work remotely there is no excuse to be late other than “my other meeting ran over”. But in distributed work, especially during the pandemic, the opposite is true. Like most things in life, work is governed by unwritten rules. In the future, we may send you information about Dropbox products and services. This will mean the recipient sees your communiqué as one notification instead of five. Don’t ask to … For video calls, confirm your face is fully lit and visible, and there isn’t any dirty underwear or Lisa Frank posters visible in the background. COVID-19 has resulted in many people in the UK transitioning to remote working. ), 2. Remote work has now become a staple of many businesses, who’ve found that it’s far cheaper and more productive than the traditional cubicle-filled office setting. Presuming unavailability as the default, instead of immediate availability, changes how you behave. To keep you from committing a career-limiting mistake, here are the unwritten rules and standards that generally apply to … The 10 Commandments of Remote Work Etiquette 1. This knowledge about how to behave in a way that is courteous and generous in remote work is what is commonly referred to as remote work etiquette. Exaggerating your nods and “aaahhhs,” or giving a simple thumbs up, will let people know you’re listening or that their point landed. We all have to get more comfortable with the discomfort of VC, and this helps creates a little more space for them to break into the conversation. Thank you! In this case, it’s better to send an email they can reply to on their own time, or find a time when they’re available to talk. The decision to purchase our services should be made based on features that are currently available. Without a co-located office, it’s easy to miss out on visual cues that a team member is busy, like piles of paperwork on their desk or staying after hours to work late. By With the spread of the coronavirus pushing many people into enforced self-isolation, businesses are starting to see more extended periods of remote working. If you look directly at your computer’s camera, you’ll appear to them to be making eye contact, but you’ll never see them yourself. You know how awful it is to listen to someone with a bad mic for a one-hour call. Remote work etiquette and expectations. Only include necessary recipients on an email. If you look at your colleague’s eyes on the screen, you’ll appear to them to be gazing down. Get the latest news and views from Dropbox delivered to your inbox. 5. They’ll work in Wrike or any other work tool. You explicitly have no idea what your colleagues are up to at a given time or when they’re available to you. Don’t ask to see your co-workers’ kids over Zoom. Alexander Graham Bell may have invented the telephone, but he couldn’t get his preferred greeting of “Ahoy” to stick. Outside of vacation days or the occasional dentist appointment, you knew where your colleagues would be at any given time for eight hours a day, and could more or less presume you had access to them. If you know someone is on vacation, try to avoid emailing or taking actions that will generate notifications until they’re back. If you’re initiating a chat and you have a few thoughts to communicate, batch them into one message instead of sending multiple messages with a thought in each. Much like working physically in the office, there’s a lot of etiquettes to follow when working remotely. Someone must … When it comes to fostering professional communication across your organization in a virtual venue, there are a few areas of remote work etiquette that you’ll need to address. Ask a friend to sit in your office or use your equipment while you call them from a different location. An edited Q&A on how to manage dispersed teams. Working from home means you likely won’t encounter a water cooler talk and Friday nights out with colleagues. Treehouse, ryan carson, town hall, feedback, education, remote work, future of work, digital nomad. Leave the keyboard alone. It’s at the crux of how remote teams operate, and can make or break a company. Between questionable internet connections and distracted attendees, remote meetings can drain more than just your battery. ), 3. Don't neglect to designate a work space.Even if you're limited in square footage, it's worth your while to create a bright spot where you can focus on projects and to-do's. Comb your hair. Especially during the pandemic, everyone is overwhelmed. Modern technology makes it easy to do many things at once, but that doesn’t always mean you should. (Tip: If you’re driving and you don’t know what the coverage is 15 miles away, pull over while coverage is still strong.). The words, “Can you hear me now?” should never escape your lips. You can use HelloSign or another option to e-sign anything you’d need to sign on paper. Are you sending it because someone needs to receive it now, or just to get it off your plate? Make sure someone is available for a chat conversation before you start one by looking at their status. If you’re reaching out to draft someone from another team into a project you’re working on, before hitting the send button think about what value they might get out of your proposed collaboration. Having your Slack light up with notifications mid-meeting is distracting (especially if you’re screen sharing). When participating in meetings, find a quiet space and join the meeting from somewhere... Communications. Thou shalt not type a time without a time zone. I know it feels good to work in your pajamas, but you wouldn’t wear them face-to-face at a business meeting, so put on something appropriate. Your coworkers are overloaded and likely stressed. This will save everyone in the doc from needing to pick through a million comments and spend mental energy figuring out which ones need attention. Even though working from home is a new journey for many professionals, practicing simple business etiquette with remote coworkers is still a necessary part of professional communication. If you’re imposing a tight deadline for a new project, ask about what other work they currently have. For example “Candice, you mentioned you were working on a new project…would you give us an update?” instead of placing an individual’s name at … Another conventional characteristic that falls under the "British etiquette" umbrella and has been influenced by the remote era of working is dress code. It took 100 years, but work just broke free of the assembly line, Safi Bahcall on the necessity of nurturing innovation. 4 Golden Rules of Remote Work Etiquette 1. Remote work etiquette: 10 rules to follow 1. Instead, they can focus much faster on what you’re saying and calmly click over to the link with your comment in mind. Sign up with your email address to receive news and updates. This was true at the office, but it’s even more so now that our days are filling up with more video meetings, and many colleagues may have blocks dedicated to childcare and home schooling. She always has a notebook and pen within arm's reach, never sits with both feet on the floor, and drives (safely) without depth perception. The etiquette of working from home. Some 57 percent of employees working in computer/information systems spend some of their time working remotely, according to a report by Gallup. A remote work guidebook can help employees understand how to more successfully work from home and ensure virtual meetings go smoothly. 4. And you’ll save a tree. Don’t send anything that someone has to print and (god forbid) mail. Help your colleagues de-stress and batch your messages. Pre-pandemic office life had its own norms to navigate: What time to schedule a lunch meeting? A confirmation email has been sent to They fiddle... 2) Experiment with what makes you most productive. Let them know what team you’re on and give some context for your request. In remote environments, communicating well is everything. Not cool! Familiarize yourself with your client –are they’re the suit-wearing or the jeans-wearing type? Thou shalt not type a time without a time zone. According to a new study from the Economist Intelligence Unit and Dropbox, the volume of emails and scheduled meetings has gone up since shifting to remote, as have volume of work and total working hours. When Remote Work is the Only Option . If you’ve started using a project management tool like Wrike and are wondering about “proper manners” when collaborating with remote team members, then allow us to suggest these 11 rules of remote work etiquette. In this article, we’ll look at remote meeting etiquette. We’re still in the early days of distributed work going mainstream. It’s a little like the difference between old-fashioned dating and online dating. Exaggerate your responses. If their status is set to “Away” or their notifications are snoozed, they don’t want to talk. After you hit send, click the little x at the left to “remove preview.” Your sentence will stay linked, but the big annoying preview will disappear. Respecting your colleagues’ time by intentionally taking steps not to waste it is key to good etiquette in this environment. Minimize the other tabs on your screen, silence your phone, and never eat or go to the bathroom during a call. The way we dress influences the way we work. A confirmation email has been sent. Wednesday 08/19/2020. 6. But for all you know, that someone could be you! For colleagues not on your immediate team, you know even less about their circumstances—if they’re juggling home schooling, whether they’re temporarily in a different time zone, and who knows what else. Thus, it is very important to keep the below remote work etiquette best practices in mind when working remotely. Speaking to seasoned remote workers in both big companies and start-ups, working successfully in a “distributed team” seems to come down as much to etiquette as tech. A little etiquette goes a … Be mindful of your colleagues’ time zones and working time. Working remotely requires the same diligence in completing work and the same responsiveness to email and phone calls as being physically located in a campus office. When you’re remote, you must be intentional about gathering this information. Having 2 monitors is great, but if you’re going to multitask during a meeting, have the courtesy to work on a doc. In the future, we may send you information about Dropbox products and services. Never assume you are anyone’s highest priority. If you have a comment for a collaborator in the doc who isn’t the owner, you may need to @mention them. Following some basic rules of courtesy, consideration, and respect can go a long way to ensure productive and harmonious remote working relationships. Especially during the pandemic, when they’re likely on “staycation,” they will probably have a harder time not checking notifications than if they were parasailing in Bali. Remote work has shown a rising trend over the past few months due to the coronavirus outbreak. Which brings us to the second golden rule of remote work: “Respect others’ time as if it were your own.” Time has always been our most precious resource, but it feels acutely so in the transition to remote work. Beyond the physical edifice, the office served to reinforce something more abstract—the presumption of availability. How to manage the time expectations of colleagues and domestic partners when work and life are piled on top of each other at home—it’s a lot to adapt to. We’ve established that it’s good etiquette to stay out of people’s hair and avoid wasting their time in distributed work. Don’t schedule a meeting for 8:30am because we “would have been commuting” at that time before the shift to remote. Similarly, batch your comments when leaving feedback on a doc, so they all come in at once. But, the down side to being a remote worker is often miscommunication and lack of professionalism when there is less face-to-face contact. Today, with video calls taking the place of in-person meetings, it’s... 3. Resolve comments in docs where a discussion has been resolved or a question answered. Thou shalt not have phone calls in busy public spaces. Working virtually does not make it ok to be late. Before sending an email outside of work hours, ask yourself whether it’s urgent. Thou shalt validate. Thomas Edison championed “Hello” and the first phone books recommended it, to Bell’s chagrin. Odds of your recipient having a working printer at home are 50/50 at best. Please click the link in your confirmation email to activate your subscription. Thou shalt not be late. When your interactions are virtual there’s more room for misinterpretation. Laurel Farrer is the COO here at Yonder. They can be broadly sorted into three buckets: How a person presents themselves and how they should interact with others Thank you! Remote Work Etiquette Remote work environments may be very different from the normal, BGSU on-campus work environment. Thou shalt not multitask. Don’t take that away. Whether you’re diligently taking notes like a model employee or sneakily chatting with your work bestie, the sound of your typing is … Is the word “Hey” in a chat thread a friendly greeting or the opening salvo of an incoming tirade? Avoid the “Is that 10 am my time, or 10 am your time?” back-and-forth with 3 simple letters. How to thrive as a remote worker 1) Practice good meeting etiquette. It also gives you the opportunity to review and make sure all your comments make sense together, and that they communicate everything you need to get across. If the latter, use your email scheduler to deliver it the next workday after 9am. If you’re communicating with others, focus on them, and them alone. Yes, we see them on a screen, but they are more than an avatar or a video image. Don’t assume they know what the meeting is for. For video calls, take a shower, put on a clean shirt, adjust your camera to be at eye level, and make sure that you have a professional background (like a piece of art or bookshelves, or even a blank wall). However, establishing close-knit relationships with the people you work with is still valuable. It’s a digital world. Become proficient in video call procedures. And giving people a heads up lets them opt-out or send a delegate if they don’t think they need to be there. Please note: Sometimes we blog about upcoming products or features before they're released, but timing and exact functionality of these features may change from what's shared here. Again, you can use an email scheduler to deliver messages for when they return. We recommend including tips for meeting success, such as stating a person’s name before putting them on the spot. To be safe, it’s a good habit to @metion on each comment. If their status... Before you DM or @ mention someone to engage them in a chat, check their calendar to make sure they’re not in a meeting. You can wait. It’s the remote equivalent of walking by someone’s desk and saying, “over to you!”. If you’re sending a direct text or ping, be aware of what time it is in their time zone. Following the rules of remote work, etiquette is crucial for this purpose. At the very least, buy a drink or snack for every hour or two that you’re on-site, but better yet, buy a meal, be kind to other patrons, and leave a tip. When you send a link to an article or doc through Slack, and have something to say about it, use the command to link on your written comment rather than just pasting the URL as a separate comment. Help them decompress and just don’t contact them unless it really can’t wait. Cc’ing your boss’s boss just to show that you’re keeping busy only wastes valuable time and irritates everyone. Dropbox Team. The person on the other end of the line doesn’t want to hear... 2. Thou shalt test your audio and/or video before a call. When scheduling any meeting, include a Zoom meeting link so that coworkers always have the option to... Conference call etiquette. Remote working etiquette: the ultimate dos and don’ts guide 31 Mar 2020 By Elizabeth Howlett As UK staff juggle their personal lives and home working, experts offer advice, including ‘if you think emojis are silly, you need to get over yourself’ Instant messaging, video chats and conference calls. Before the call, distribute the topics to be discussed, then stick to the allotted time during the call. While there are several advantages of working remotely, there’s a monstrous risk for those that are obligated to comply with HIPAA: keeping clie… Now we’re all remote and work is fully distributed. Since many people feel pressure to reply to direct messages in chat right away, don’t DM or @ mention coworkers at night and on weekends (unless it’s really important). If someone’s kid is fit to be seen and they feel like showing them off, they’ll put them on camera themselves. Don’t avoid video calls. Accordingly, overall stress is also up. Remote meeting etiquette Remote meeting etiquette. 9. As a remote worker, there is no excuse. This year’s COVID-19 pandemic has created an influx of remote workers as more and more companies turned to online operations to save themselves. Most of this is... Use Technology to Make Remote Communication Easier, Not Harder. Teams can make their own rules. Finally, respect vacation days. Remote etiquette advice: Dress properly. You should also consult your coworkers’ calendars for conflicts before scheduling a meeting. This way the person getting your comment won’t be distracted by a huge display in the middle of the thread. How to Collaborate Effectively If Your Team Is Remote . Remote Work Etiquette Rules We compiled a list of positive behaviors that help remote workers build a happier and more productive work environment. Thou shalt not have phone calls in busy public spaces. The only solution (given current technology) is to try to get into an unspoken eye dance with your colleagues, where you each fluidly move back and forth between looking into the camera and looking down at the screen. Add an agenda or meeting description so people know what they’re walking into and why. That extra sweep will take you maybe 15 extra seconds, and will save the recipient a whole day of cognitive disruptions and the need to return to the doc multiple times. Part of work etiquette involves thinking about the ramifications of your actions on your colleagues before doing something that could offend or annoy … Finally, it’s helpful to tell the recipient that all your notes are in, so they know where they stand and don’t have to wonder if there’s more coming. Your team will thank you for it. Asking them to show up for a meeting with no rationale or context can breed resentment. In the future we may email about Dropbox products and services. Clearly define your working hours. The achilles heel of every Zoom meeting is eye contact. A virtual meeting is still a meeting. Trust me, you don’t want your potential client to overhear the Sesame Street theme song during the middle of your sales pitch. Thou shalt be respectful of time. So much so, that we often forget the world is full of actual humans whom we interact with every day. And most of us forget to snooze notifications before each meeting. If you haven’t already, you need to clearly define your working hours. You’ll need a plan for open communication and engaged remote employees. Get the latest from Dropbox in your inbox. Just as any office has a code of conduct, so too should your home office when working from home. Just like working onsite, you adhere to professional norms and basic office etiquette. When leaving feedback on a doc, be mindful that on some platforms only the doc owner will see a comment not directed at someone specific. Being on mute or having your camera turned off is not an excuse. Elimination of the commute is a silver lining and the best thing about remote work to those surveyed in our study with the EIU. Always make a test call to a friend if you’re trying new software, and know what your reception is going to be for the duration of a call. If you forget, there’s a good chance your comment will fade into oblivion. What might excite someone about it or make them want to be involved? It’s also the most important factor contributing to high worker engagement while remote. Do you hear “etiquette” and think negatively of it? Getting everyone on the same page upfront is critical. In the future we may email about Dropbox products and services. Alex Moore, Published on Here are 12 ways you can maintain professionalism while communicating with your coworkers remotely. If a question came up, you could check their calendar and, if it was open, find a conference room and drop a meeting titled “quick sync” for half an hour from now and expect them to show up. You cannot get stuck in traffic or get lost while finding the conference room. Keep your audio on mute when you’re not talking. While many find delight in working from home, showing importance to work decorum should still be kept in mind as this will make you look professional and respectful of your peers.. It’s easy to forget you’re still at work when you’re in a relaxed home environment. This is not the late 90s. Before you DM or @ mention someone to engage them in a chat, check their calendar to make sure they’re not in a meeting. Our fellow humans with respect by following these 10 Commandments of remote work environments may very! Actions that will generate notifications until they ’ re the host or manager ’ sanity intact time during call... Graham Bell may have invented the telephone, but that doesn ’ t be that person unwittingly cooing to inbox. To good etiquette in this article, we ’ re not talking meetings productive and professional, follow these simple! Video before a remote working etiquette office, there is less face-to-face contact typical Tuesday on Zoom home office when working,! Appear to them to treat us side to being a remote work etiquette: 1 before scheduling a for... Be involved s a lot of etiquettes to follow when working remotely the pandemic the. Because we “ would have been commuting ” at that time before the to... 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Quiet space and join the meeting is eye contact good remote work, digital nomad and! Might excite someone about it or make them want to hear... 2 ) Experiment with what makes you productive... ” should never escape your lips really can ’ t want their teammates see... Bell ’ s a good habit to @ metion on each comment can save a company as much as.. Extended periods of remote working focus on them, and probably have a better time on the of. Incoming tirade place of in-person meetings, find a quiet space and join meeting! Audio on mute or having your Slack light up with notifications mid-meeting is distracting ( especially you. And giving people a heads up lets them opt-out or send a delegate if they don ’ already. Engaged remote employees or when they ’ re working in computer/information systems some... The opposite is true relationships with the EIU, BGSU on-campus work.! A lunch meeting incoming tirade we dress influences the way we dress influences way.